Customer Help

How can we help?


Why We Choose Made-to-Order?

Minimize Waste Production

It allows our manufacturer and us to remove all excess materials, cost, process of production, stock of goods or inventory. This allows us to produce what is needed by our customers. We only produce what our customers order.

Substantial Variety

We offer a numerous products and designs that our customers want. There's always new designs that our customers will love.

Quality of Production

Since there's no bulk production, the quality of our products doesn't suffer. The production is not in fast pace that reduces the quality.

Shortened Length of Waiting Time

Made-to-order sounds a long waiting time, but we shortened our production time frame on each product to ensure the quality will not be affected.


What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located above the available sizes for each of our products.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund.

Shipping, Returns & Exchanges

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Do you offer Free Shipping?

Yes, but only for selected items.
We offer FREE SHIPPING on selected items for Domestic use. (the USA only)
Here is the group of items included:

• Duvet Covers
• Sheet Sets
• Standard Pillow Covers
• Euro Pillow Shams
• Throw Pillow Covers
• Lumbar Pillow Covers
• Curtains
• Table Runners
• Dinner Napkins
• Placemats

Other product/s not mentioned above are not eligible for FREE SHIPPING. 
Product/s or item/s mentioned above cannot be combined with other product/s or item/s to avail of free shipping.
This promo is exclusive only for all Duvet Covers, Sheet Sets, Standard Pillow Covers, Euro Pillow Shams, Throw Pillow Covers, Lumbar Pillow Covers, Curtains, Table Runners, Dinner Napkins, and Placemats.

What is your return policy?

We have a 15-day return policy, which means you have 15 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at If your return is accepted, you are responsible for the shipping cost, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items, bundles, or gift cards.

What is your exchange policy?

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. You are responsible for the shipping cost.

Get in touch

Have questions about your order, or a general enquiry?